QLD DPI Complaint Generator
Advocating on this issue, like many others, can be challenging. The politicians and Government departments that run these programs are often unhelpful and unresponsive. When a response is received, it is more likely than not going to be a generic copy and paste “form letter” that does not address the substance of the issue or your actual concerns.
Given this, we have found that lodging formal complaints is one of the best ways to advocate. It forces the issue into a formal complaints management process with deadlines, and also allows you escalation options.
As such, we have prepared this useful tool to assist you with making such complaints.
Do not feel obliged to use these guide complaints, writing your own is perfectly acceptable and often is much better. However, if writing your own, it’s important to understand that complaints need to be as specific as possible. A generalised complaint about your dissatisfaction with the over-arching program is likely to simply receive a generic copy and paste “form letter” response.
The more specific you are, the more likely it is that the public servant on the other end of the complaint will have to address it in a customised and meaningful way.
How to Submit Your Complaint
-
Choose a topic that is important to you from options below
-
Visit the Queensland Government website.
-
Select “Complaints and Compliments” from the options.
-
Choose “Complaint” when prompted.
-
Fill out the remaining fields using the information provided under each topic below.
-
Submit your complaint.
-
Lethal Shark Take in GBRMPPlease tell us in a few words what your feedback relates to: Non-compliance with the requirement to minimise lethal shark take in the Great Barrier Reef Marine Park. Tell us what happened: As per the case ‘Humane Society International (Australia) Inc and Department of Agriculture & Fisheries (Qld) [2019] AATA 617,’ the Department of Agriculture & Fisheries (Qld) is legally required to conduct the Shark Control Program in a way that avoids, as much as possible, the lethal take of sharks within the Great Barrier Reef Marine Park (GBRMP). Unfortunately, this is not happening, and there remains a significant kill rate of sharks in this area, as evidenced by recent reports. Attempts to raise this issue with QDAF result in responses that appear politically driven rather than focused on adherence to the law. It is critical that the department operates independently of political influence and follows its legal obligations to protect marine life in the GBRMP. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Access to SCP Exclusion ZonesPlease tell us in a few words what your feedback relates to: Lack of a process for applying for authorisation to enter Shark Control Program exclusion zones. Tell us what happened: There is currently no process for applying for authorisation to enter Shark Control Program (SCP) exclusion zones under the Fisheries Act 1994. This decision raises several concerns: Legal Rights and Transparency: Without a process to apply for authorisation, the relevant provision in the Fisheries Act 1994 becomes meaningless, undermining principles of fairness and transparency. Impact on Marine Rescue Efforts: Marine rescue and community organisations, which play a critical role in public and marine life safety, are excluded from applying for authorisation. This exclusion limits their ability to respond effectively to emergencies, including shark net and drumline entanglements, where government response times are often insufficient. Ethical and Fair Access: Denying access based on non-affiliation with the department appears discriminatory and prevents organisations from contributing meaningfully to marine conservation and rescue efforts. I urge you to reconsider this stance and establish a clear and fair application process for authorisations to access SCP exclusion zones. This change would enhance marine conservation, improve public safety, and ensure transparency and equality in managing these areas. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Ineffectiveness of Shark Net PingersPlease tell us in a few words what your feedback relates to: Lack of evidence supporting the effectiveness of pingers on shark nets. Tell us what happened: The department has confirmed that it holds no records of scientific evidence proving the effectiveness of the “pingers” used on shark nets to reduce dolphin and whale entanglements. The department uses Future Oceans pingers but relies on technical data from the manufacturer’s website, with no independent validation of their effectiveness. Research, such as “A whale alarm fails to deter migrating humpback whales: an empirical test (2014),” has shown that 3khz Whale pingers are ineffective in Australian conditions. Despite this, the department continues to publicly claim that these devices deter whales and dolphins from shark nets and drumlines, misleading the public about their impact. This approach raises concerns about transparency and accountability in the Shark Control Program, and I urge the department to review its practices and provide evidence-backed solutions to reduce entanglements. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Misleading and Outdated QFish DataPlease tell us in a few words what your feedback relates to: Concerns about inaccuracies and transparency in QFish data on the Shark Control Program. Tell us what happened: QFish contains misleading and incomplete information about the Queensland Shark Control Program (QSCP). For example, the “fate” filter categorises animals as either alive or dead, but this only reflects their condition when found in equipment—not their ultimate outcome. Target sharks found alive are routinely killed, meaning the reported figures misrepresent the true number of animals killed. In 2023, an additional 230 sharks (194 target and 36 miscategorised as target sharks) were found alive and then killed, raising the total to 867 animals killed, not the 637 shown in the dataset. Additionally, 286 non-target sharks were wrongly classified as target species, highlighting a lack of oversight in the program’s data management. This discrepancy was discovered by a third-party NGO, not the department, which raises serious concerns about the program’s monitoring and transparency. Compounding the issue, QFish data remained outdated for six months in 2023, only being updated in December. This delay is unacceptable and undermines public confidence in the accuracy and reliability of QSCP data. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Use of Dolphin Semen in Shark Control ProgramPlease tell us in a few words what your feedback relates to: Ethical concerns about the use of dolphin semen from dolphins killed in shark nets. Tell us what happened: The treatment of marine wildlife is a sensitive and deeply important responsibility, especially when it involves programs that operate under legal exemptions to kill protected species. Public trust in these programs depends on their transparency, ethical standards, and commitment to minimising harm to marine life. Any practice that undermines these principles warrants careful scrutiny and open dialogue. It has come to light, based on entries in the department’s catch and kill spreadsheet (DR3184.xlsx), that sperm from male dolphins killed in shark nets may have been collected and provided to Sea World for use at Dolphin Cove. If true, this practice raises serious ethical and moral concerns about the Shark Control Program (SCP) and its associated partners. Dolphins, as protected marine species, deserve to be treated with dignity and respect, even in the unfortunate event of their deaths. The idea that biological materials, such as sperm, could be harvested from these animals and repurposed without public disclosure or a clear ethical framework raises significant questions about the values guiding the SCP. This practice—if substantiated—goes far beyond the program’s stated objectives and highlights a troubling lack of transparency. The public has entrusted the SCP with significant taxpayer funding to manage marine life responsibly and in a manner consistent with ethical and legal standards. Practices such as this, if they have occurred, undermine public trust and cast doubt on the accountability of the program and its partners. Furthermore, they risk overshadowing the program’s core mission by introducing elements of exploitation and profiteering at the expense of marine wildlife. It is essential for the department to address this issue openly and to provide clarity on whether this practice has occurred, and if so, under what circumstances and justifications. A full and transparent investigation is necessary to determine the facts, disclose any arrangements or agreements between the SCP and external entities like Sea World, and assure the public that such actions are not condoned. This situation highlights the urgent need for strengthened oversight and stricter ethical guidelines within the SCP. The public must be assured that all aspects of the program align with its intended purpose. By addressing these concerns, the department has an opportunity to rebuild public trust and demonstrate its commitment to ethical practices that prioritise the welfare of marine life and the expectations of the communities it serves. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Misleading Messaging on Shark Control ProgramPlease tell us in a few words what your feedback relates to: Concerns about deceptive public messaging regarding the Shark Control Program (QSCP). Tell us what happened: The Queensland Government continues to mislead the public about the Shark Control Program (QSCP) through its messaging: Contractor Checks on Equipment: QSCP claims that contractors “regularly check nets and drumlines for captured animals” to release non-target species alive. In reality, contractors are only required to check equipment 182 days a year with no maximum interval specified. Nets and drumlines often remain unchecked for days, making the release of live animals highly unlikely and rendering the claim deceptive. Use of Drumlines Instead of Nets: QSCP states drumlines are used “where possible” to reduce marine mammal entanglements. However, replacing nets with drumlines is technically feasible across all existing sites. A Cardno report (2020) found this approach could maintain target shark catches while reducing bycatch by 97%. This change is not implemented due to bureaucratic and political resistance. Electronic Warning Devices (Pingers): QSCP claims pingers deter whales and dolphins. Despite nearly two decades of use, there is no scientific evidence supporting their effectiveness, and catch rates remain unchanged, disproving the claim. Alternative Baits and Configurations: QSCP asserts the use of alternative bait and apparatus to reduce dolphin and turtle catches. However, catch data shows no measurable improvement, making this claim misleading. Hook Trials: QSCP references comparative trials of circle and J hooks, which is globally established and well understood. Conducting such trials is unnecessary and appears to be a superficial effort rather than a meaningful step toward reducing bycatch. These deceptive claims undermine public trust and accountability in the QSCP. Immediate action is needed to ensure transparency, accuracy, and effective measures to protect marine life. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Concerns About Predation on Hooked AnimalsPlease tell us in a few words what your feedback relates to: The potential risk to water users from predation and shark habituation caused by QSCP drumlines. Tell us what happened: I have observed a troubling pattern of predation on hooked or entangled animals on QSCP drumlines, with bite marks and jaw sizes suggesting that large, so-called “dangerous” sharks are responsible. This predation raises serious concerns about the safety of water users and the potential for drumlines to alter shark behaviour, such as habituation to human activity or increased shark presence near popular beaches. The department has failed to provide any studies or data to assess the risks posed by this predation. The lack of transparency is particularly concerning, as the evidence suggests that baited drumlines and hooked animals could be attracting large sharks closer to swimming areas. This scenario increases the likelihood of shark interactions, potentially undermining the very safety measures the QSCP claims to provide. One specific incident further highlights the urgency of this issue. A shark bite was reported at Bargara, a heavily drumlined beach. While I cannot confirm a direct link, it is reasonable to consider that the drumlines and their baited hooks may have played a role by drawing sharks into the area. This incident, along with others at beaches with drumline protection, calls for an immediate review of how drumlines influence shark behaviour and increase risks for beachgoers. The broader implications of this issue extend beyond safety. Predation on hooked animals could disrupt local ecosystems and contribute to stress on marine populations. If QSCP equipment is inadvertently altering shark movements and behaviours, it may have far-reaching consequences for marine life and public safety. I urge the department to investigate these concerns thoroughly and provide clear, evidence-based responses. It is critical to evaluate whether the QSCP is truly delivering on its promise of safety or whether it is inadvertently increasing risks through predation and behavioural changes among sharks. Greater transparency, research, and proactive measures are needed to address these pressing Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Contractor Compliance with WHS StandardsPlease tell us in a few words what your feedback relates to: Concerns about the standards required of contractors engaged in the Shark Control Program (SCP). Tell us what happened: I am seeking clarification regarding the quality, safety, and environmental standards required of contractors engaged in the Shark Control Program (SCP). Specifically, I would like to know if contractors are required to adhere to the following internationally recognised standards: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety Management). If so, are contractors required to obtain third-party certification for compliance with these standards? If these standards are not mandated, what contractual requirements are in place to ensure quality, safety, and environmental outcomes? Additionally, how does the department monitor compliance with these contractual obligations? Recently, I have been advised of various WHS breaches by the Sunshine Coast contractor to Workplace Health and Safety Queensland (WHSQ). It is unclear whether these WHS breaches also constitute contract violations, or if the contracts impose limited or no safety, quality, and environmental requirements on contractors. I trust that the Queensland Government places significant importance on ensuring high-quality, safe, and environmentally responsible practices. It is imperative that stringent standards and monitoring mechanisms are in place for all contractors engaged with state funds to protect public safety and the environment. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Misleading Statements and Lack of Transparency in QSCPPlease tell us in a few words what your feedback relates to: Misleading claims and failure to implement evidence-based improvements in shark control practices. Tell us what happened: I am submitting a formal complaint regarding misleading statements made by the Queensland Shark Control Program (QSCP) and the apparent lack of transparency and accountability in their practices. The QSCP has publicly claimed that “drumlines are used instead of nets where possible, as marine mammals are less likely to be entangled in drumlines.” However, there is clear evidence that this process has not been fully implemented across all regions, despite the availability of assessments that demonstrate the benefits of replacing nets with drumlines. For example, the report “Selectivity of nets and drumlines used in the Queensland Shark Control Program” highlights specific cases where the replacement of nets with drumlines would result in significantly reduced bycatch without compromising target shark captures. One notable case involves the Noosa region on the Sunshine Coast, where replacing two nets with two additional drumlines could potentially reduce captures of other sharks and bycatch by approximately 97% while maintaining catches of the three most dangerous target shark species (bull, tiger, and white sharks). Despite these findings, there is little evidence that the department has comprehensively assessed or acted upon similar opportunities in other regions. If this process has not been conducted statewide, it reflects a failure to act on readily available data and advice and it makes the claim that “drumlines are used instead of nets where possible, as marine mammals are less likely to be entangled in drumlines” fraudulent. If it has been conducted, the lack of transparency surrounding the outcomes raises serious concerns about the department’s commitment to evidence-based decision-making. The department’s public statement about using drumlines instead of nets where possible lacks transparency and is misleading given the clear recommendations provided in their own research. This undermines public trust and raises questions about the prioritization of non-lethal and more effective strategies. I request an investigation into why the recommendations from the Selectivity of nets and drumlines report have not been implemented comprehensively across all QSCP regions and to cease claims that “drumlines are used instead of nets where possible, as marine mammals are less likely to be entangled in drumlines.” Additionally, I urge the department to clarify the criteria for determining where drumlines can replace nets and to provide transparent updates on actions taken to reduce bycatch and modernise shark mitigation strategies. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Disregard for Scientific Advice in the QSCPPlease tell us in a few words what your feedback relates to: Failure to follow recommendations from the QSCP Scientific Working Group. Tell us what happened: I am raising a formal complaint regarding the repeated and ongoing disregard for scientific advice in the Queensland Shark Control Program (QSCP). The QSCP Scientific Working Group (SWG) was established in 2017 to provide independent scientific advice on the operation of the QSCP, initially focusing on marine parks and later expanding its scope statewide. However, there are multiple instances where QDAF has ignored, contradicted, or overruled the SWG’s recommendations. One concerning example is from the October 2022 meeting, where the SWG expressed concerns about the delayed implementation of recommendations from A Review of the Shark Control Program Target Shark Species List 2021. This review advised reducing the target shark list from 19 species to only three—bull, white, and tiger sharks. Instead, QDAF decided on a phased reduction to a seven-species target list, delaying full implementation of the review’s recommendations until at least 2025, subject to further review. This decision contradicts scientific evidence and undermines efforts to modernize shark mitigation strategies. Another critical issue involves the SWG’s repeated recommendations, starting from March 2020, to replace shark nets with drumlines during whale migration seasons to reduce entanglements. Despite consistent support from the SWG in subsequent meetings, including September 2020, February 2021, and October 2022, QDAF has failed to act on these recommendations. Feedback on draft SWG communiqués prepared by QDAF reveals that the department has deliberately downplayed the SWG’s opposition to inaction, further highlighting a disconnect between scientific advice and departmental decisions. It is alarming that QDAF continues to deploy shark nets year-round, disregarding the risks posed to migrating whales. I request that QDAF provide evidence that lost equipment was not caused by humpback entanglement and confirm that self-release mortality has not occurred. Furthermore, I urge an immediate review of QSCP practices to align with the SWG’s recommendations and modernise shark bite mitigation strategies to non-lethal methods. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.
-
Concerns About Humane Practices in Shark HandlingPlease tell us in a few words what your feedback relates to: Inhumane treatment of a shark by QSCP contractors. Tell us what happened: I have seen images online of an incident involving the Queensland Shark Control Program contractors where a shark was killed in a manner that does not align with the department’s stated standard operating procedures, which are claimed to be humane. These procedures typically involve methods such as ‘pithing’ or ‘brain spiking’, but in this case, it appears the shark’s spinal cord was severed while it was still alive using a knife. This method is neither humane, as the shark would have experienced significant suffering during this process, nor does it comply with the department’s own guidelines or legal exemptions. While certain actions by Shark Control Program contractors are exempt from the Animal Care and Protection Act, this incident does not appear to meet the exemption criteria, as the method used—a knife—is not classified as “fishing apparatus” under the Fisheries Act. This raises serious concerns about adherence to regulations, contractor oversight, and the program’s claims of humane practices. Where did the matter take place?: Not applicable If you've raised this with us before, please provide your reference number and/or name of the person you dealt with: Not applicable What outcome are you expecting?: Please provide a formal commitment that you will be addressing my concerns and rectifying the situation within 14 days. How would you like to be contacted? Choose between email, phone and do not contact me - we suggest choosing email so that everything is in writing.